El martes Mayo 21 2019 

Service Strategy (2nd Ed.) por Jacques Horovitz

Service Strategy (2nd Ed.) por Jacques Horovitz epub

Descargar Service Strategy (2nd Ed.) por Jacques Horovitz Epub y PDF



Jacques Horovitz con Service Strategy (2nd Ed.)

Sales flat? Profit down? Why? It?s not your product, it?s not the price, it?s not your promotion ? it?s your service levels stupid! Service Strategy tells you how to start providing the service that will bring customers back, whatever your prices. No fluff, no flim, no flam, just hard, practical advice and things you can do tomorrow to start getting better. The book for those who want to give more than lip service to customer service.The definitive practitioner text for the service sector.
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  • Título: Service Strategy (2nd Ed.)
  • Autores: Jacques Horovitz
  • Publicado: 15/04/2005
  • ISBN: 9780273675839
  • Tamaño: 19 MB
  • Nº de páginas: 205
  • Idiomas: Español
  • Valoración: ★★★★★
  • Formato : PDF, EPUB